Pricing
Simple pricing. The full product on every plan.
Start with pay as you go and move through to Enterprise as your venue grows.
Every feature on every plan.
Prices include VAT. Monthly subscription — cancel anytime.
Starter
Pay per confirmed booking with no subscription—ideal for small or seasonal venues.
R10/booking
First 5 confirmed bookings free
- ✓No feature gating
No credit card required
Core
For growing venues that need the full experience.
R1 250/month
Fair Use Policy: 220 confirmed bookings per month
- ✓WhatsApp, portal and website booking channels
- ✓Full onboarding guidance and help files
- ✓Access to the AI help agent
No credit card required
Most popular
Growth
For busy venues with consistently higher booking volumes.
R2 200/month
Fair Use Policy: 400 confirmed bookings per month
- ✓WhatsApp, portal and website booking channels
- ✓Full onboarding guidance and help files
- ✓Access to the AI help agent
- ✓Priority support
- ✓2 online onboarding sessions · 30 minutes each
No credit card required
Scale
For high-volume venues ready to scale.
R3 995/month
Fair Use Policy: 700 confirmed bookings per month
- ✓WhatsApp, portal and website booking channels
- ✓Full onboarding guidance and help files
- ✓Access to the AI help agent
- ✓Priority support
- ✓3 online onboarding sessions · 30 minutes each
No credit card required
Enterprise
For chains, franchises, and large operations.
Custom · Custom Fair Use Policy
- ✓Everything in Scale, plus:
- ✓Dedicated WhatsApp number
- ✓Custom booking assistant tone
- ✓Dedicated account manager
- ✓SLA & uptime guarantees
- ✓Custom integrations & API access
What's included
Everything on every plan.
Choose a plan by booking volume and support—not by a stripped-back feature list.
Booking channels
- ✓WhatsApp booking assistant
- ✓Email & Telegram inbound bookings
- ✓Voice-note bookings (Whisper transcription)
- ✓Instant booking confirmations
- ✓Cancellation handling
- ✓Manual booking creation (walk-in / phone)
- ✓Edit & reschedule bookings from portal
- ✓Resource-based availability & layouts
- ✓Seating area management
- ✓Smart waitlist with auto-offer
- ✓Same-day booking controls
- ✓Discount codes & booking vouchers
Guests
- ✓Guest CRM
- ✓24-hour & 6-hour guest reminders
- ✓WhatsApp confirmations
- ✓Booking & guest tags (VIP, Regular, etc.)
- ✓Guest database export
- ✓Dietary & special request notes
Venue management
- ✓Real-time reservation calendar
- ✓Timeline, calendar & list views
- ✓Block dates and resources
- ✓Per-resource buffer times
- ✓Events & special menus
- ✓Integrated prepayments via Yoco
- ✓Multi-venue support (one login, switch by URL)
- ✓Multiple user accounts
- ✓Team Telegram notifications
- ✓Hand-off to your team when a guest wants a human
- ✓Print reservations
- ✓Reservation & guest audits
Support
- ✓Email & chat support
- ✓Knowledge base access
- ✓Full onboarding guidance and help files
- ✓AI help agent access
- ✓Included online sessions on Growth and Scale
Common questions
The practical details.
Are Events and human handover included on every plan?
Events and human handover are included on every plan, including Starter. The Seatly team can confirm the configuration and enablement needed for your venue. A dedicated WhatsApp number is an Enterprise option.
Is there a separate Event ticket fee?
No. Each confirmed Event booking costs R10 on Starter or counts as one confirmed booking on a monthly package. There is no separate per-ticket fee.
How do ordinary bookings and Event bookings differ?
Ordinary bookings reserve a resource for a time, within the venue’s availability and rules. Events can use assigned seating with selected tables, or unassigned admission limited by the Event’s capacity. An admission ticket does not by itself reserve a table.
Do cancelled bookings count, and when do the five free bookings apply?
All confirmed bookings count even if later cancelled. The first five confirmed bookings are free once per venue on Starter; this allowance does not reset each month.
Which payment provider does Seatly use?
Guest payments use Yoco and go directly to the venue’s payment account. Seatly does not handle your funds or add a payment commission. Yoco’s processing charges and settlement terms apply separately.
Can my venue have a dedicated WhatsApp number?
A dedicated WhatsApp number is available on Enterprise only. This is a dedicated number for the service, not a connection to your venue’s existing WhatsApp number. Contact Seatly for Enterprise pricing and setup.
Do my guests need to install anything?
No. Guests book using WhatsApp or a web portal.
What counts toward the Fair Use Policy?
One completed or finalised primary booking for which a guest confirmation is sent counts toward fair use, regardless of whether it originated through the AI agent, venue portal, or website booking page. Test, duplicate, and internal resource-allocation records do not count.
What happens if I exceed fair use?
We'll never cut off your bookings mid-month or apply an automatic overage charge. Seatly reviews the usage and contacts you if a manual adjustment or move to a more suitable tier should be discussed.
Can I change plans at any time?
Yes. You can upgrade or downgrade at any time from Settings → Billing in the portal.
Does Seatly work with my existing booking system?
Seatly is a standalone booking platform. Integrations with popular POS and reservation systems are on the roadmap.
A closer look
See Seatly with your venue’s booking rules.
A short demo can focus on the resources, availability and booking journey that matter to your team.